Privacy Policy

Last updated: August 11, 2026

Durham Surplus operates this website and related services, including the information, content, features, tools, products, delivery services, and other services made available through our website (collectively, the “Services”).

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and Services to you.

This Privacy Policy explains how Durham Surplus collects, uses, stores, and discloses your personal information when you visit our website, place an order, communicate with us, or otherwise use our Services.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use, processing, or disclosure of personal information, this Privacy Policy will apply.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you interact with our Services, we may collect or process information such as:

• Contact information, including your name, email address, phone number, billing address, and delivery or shipping address.

• Payment and transaction information, including payment details, method of payment, payment confirmation, order information, and transaction history.

• Account information, including usernames, passwords, preferences, and account settings where applicable.

• Shopping activity, including products you view, add to your cart, purchase, return, exchange, or cancel.

• Communications with us, including information you provide when contacting us regarding an order, product, delivery, or customer service matter.

• Device and technical information, including your browser, device type, IP address, network connection, and similar identifiers.

• Website usage information, including how and when you browse or interact with our website.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to an individual.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, or otherwise provide information to us.

• Automatically when you visit or interact with our website, including through cookies and similar technologies.

• From Shopify and service providers that help us operate our website, process payments, fulfill orders, provide delivery or shipping services, analyze website activity, or provide customer support.

• From business partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information to:

Provide and Fulfill Our Services

We use personal information to process payments, fulfill orders, arrange delivery or shipping, communicate about your purchases, manage customer accounts, process eligible returns or replacements, and otherwise provide our Services.

Improve Our Website and Services

We may use information about how customers interact with our website to improve our products, website functionality, customer experience, delivery processes, and Services.

Marketing and Advertising

Where permitted by law, we may use personal information to send promotional communications or display advertisements that may be relevant to you.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in those communications.

Security and Fraud Prevention

We may use personal information to detect, investigate, prevent, or respond to fraudulent, illegal, malicious, or unauthorized activity and to protect our customers, our business, and our Services.

Customer Communication

We use personal information to respond to customer inquiries, provide order and delivery updates, address problems, and provide customer support.

Legal and Regulatory Purposes

We may use or disclose information when reasonably necessary to comply with applicable laws, legal obligations, court orders, government requests, or legal proceedings, or to protect or enforce our rights and policies.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, including:

• To Shopify, which hosts and supports our ecommerce store.

• To payment processors and financial service providers used to process transactions.

• To service providers that assist with website hosting, analytics, technology, customer service, fulfillment, delivery, or shipping.

• To business and marketing partners that assist us with advertising or promotional services, where permitted by law.

• When you direct or authorize us to provide information to another party.

• When required to comply with applicable laws, legal obligations, court orders, subpoenas, or government requests.

• In connection with a business transaction such as a sale, merger, restructuring, financing, or transfer of business assets.

Service providers may process personal information only as necessary to provide their services and in accordance with their own applicable privacy obligations.

Relationship With Shopify

Our online store is powered by Shopify.

Shopify collects and processes certain personal information when you access or use our website to provide, maintain, secure, personalize, and improve the ecommerce services used by Durham Surplus.

Information submitted through our website may therefore be transmitted to and processed by Shopify and certain service providers, including providers located outside the country or province where you reside.

Shopify may also process information regarding interactions with our store and other Shopify merchants to provide certain enhanced services and features.

For additional information regarding Shopify's privacy practices, you may review the Shopify Consumer Privacy Policy and Shopify's available privacy controls.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve our Services, provide security features, and support advertising or analytics where applicable.

Your browser may allow you to block, remove, or limit certain cookies. Disabling some cookies may affect the functionality of portions of our website.

Third-Party Websites and Links

Our Services may contain links to websites, social media platforms, or other online services operated by third parties.

Durham Surplus does not control the privacy or security practices of third-party websites. If you follow a link to another website or platform, we recommend reviewing that party's privacy policy before providing personal information.

The presence of a third-party link on our website does not necessarily constitute an endorsement of that third party or its services.

Children's Privacy

Our Services are not intended specifically for children, and we do not knowingly collect personal information from children under the applicable age of majority without appropriate authorization.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review the matter and, where appropriate, delete the information.

Security of Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security.

Please do not send highly sensitive or confidential information through unsecured communication methods.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• Fulfill and maintain customer orders and accounts.

• Provide customer support.

• Maintain appropriate business and transaction records.

• Meet tax, accounting, legal, and regulatory requirements.

• Resolve disputes.

• Prevent fraud.

• Enforce our agreements and policies.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights and Choices

Depending on where you reside and applicable law, you may have certain rights regarding your personal information, including:

• Access: You may have the right to request information about personal information we maintain about you.

• Correction: You may request correction of inaccurate personal information.

• Deletion: You may have the right to request deletion of certain personal information, subject to legal and business record-keeping requirements.

• Portability: In certain circumstances, you may have the right to receive a copy of personal information we maintain about you.

• Communication Preferences: You may unsubscribe from promotional emails using the unsubscribe option contained in those messages.

Some rights may be subject to limitations or exceptions under applicable law.

We may need to verify your identity before responding to certain privacy requests.

We will not discriminate against you for exercising a privacy right available to you under applicable law.

Complaints

If you have a concern or complaint regarding how Durham Surplus handles your personal information, please contact us using the information provided below.

We will make reasonable efforts to review and respond to privacy-related concerns.

Depending on where you reside, you may also have the right to contact an applicable privacy or data protection authority.

International Processing and Transfers

Shopify and certain service providers used in connection with our Services may process or store information in countries other than Canada.

Where required by applicable law, appropriate safeguards may be used for transfers of personal information between jurisdictions.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, Services, technology, legal requirements, or other operational reasons.

When changes are made, the updated Privacy Policy will be posted on this website and the “Last updated” date will be revised.

Contact Us

For questions about this Privacy Policy, requests concerning your personal information, or other privacy-related matters, email is our preferred method of contact:

Durham Surplus
Oshawa, Ontario, Canada
Email: support@durhamsurplus.ca

For privacy matters that cannot reasonably be handled by email, you may also contact us at +1 (647) 987-5664. Please note that telephone availability may be limited, and email is recommended for privacy and policy-related requests.