Shipping policy

Shipping Policy

Last Updated: September 8, 2026

At Durham Surplus, we provide local delivery services throughout designated areas of the Greater Toronto Area (GTA) and shipping services across Canada. Available delivery options, fees, and estimated delivery times are displayed at checkout before you complete your order.

1. Shipping & Delivery Areas

We offer:

  • Local GTA Delivery to designated areas within the Greater Toronto Area, including Durham Region, Toronto, Peel, York, and Halton.
  • Standard Shipping Across Canada for eligible orders outside our local GTA delivery routes.

Shipping availability may vary depending on the delivery address and the products in your order.

2. Shipping Rates

Local GTA Delivery

  • Orders of $15.00 CAD or more before taxes: Free delivery.
  • Orders under $15.00 CAD: $5.00 CAD delivery fee.

Standard Shipping Across Canada

Shipping charges for destinations outside our local GTA delivery routes are calculated based on the order and delivery destination.

The applicable shipping charge will be clearly displayed at checkout before payment is completed.

3. Order Processing Time

Orders are generally processed within 1–2 business days.

Orders placed before 2:00 PM Eastern Time, Monday through Friday, normally begin processing on the same business day.

Orders placed after 2:00 PM, on weekends, or on holidays will normally begin processing on the next business day.

Processing times may vary during periods of high order volume or due to circumstances outside our reasonable control.

4. Estimated Delivery Times

Local GTA Delivery

  • Processing: 1–2 business days
  • Delivery: 1–3 business days
  • Estimated total: 2–5 business days

Standard Carrier Shipping

  • Processing: 1–2 business days
  • Carrier transit: 3–5 business days
  • Estimated total: 4–7 business days

These are estimated delivery times and are not guaranteed. Delays may occur because of weather, traffic, carrier delays, holidays, or other circumstances outside our reasonable control.

5. Order Confirmation & Tracking

After placing an order, you will receive an order confirmation by email.

Once your order has been processed and shipped, you will receive a shipping confirmation email. Tracking information will be provided when available.

For local GTA deliveries, we may contact you when necessary to coordinate delivery.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:

  • Full street address
  • Apartment or unit number, if applicable
  • Postal code
  • Building access information, if applicable

If you need to correct your delivery address, contact us as soon as possible at support@durhamsurplus.ca.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

7. Large or Special-Handling Items

For larger items, someone may need to be available at the delivery address to receive the order.

Customers are responsible for ensuring that the delivery location is accessible and safe for delivery.

8. Delayed or Missing Shipments

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number. We will review the shipment or delivery status and assist you.

9. Contact Us

For questions regarding shipping, delivery availability, shipping charges, or an existing order, please contact us:

Durham Surplus
Oshawa, Ontario, Canada
Email: support@durhamsurplus.ca
Phone: +1 (647) 987-5664
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time